“Keep It Simple — Stupid.” How often have you heard that while preparing a talk or a presentation? Like many such adages it masks a deeper reality. For those who are quick to deliver such advice, or who quietly labor under its influence, I offer the following thoughts. First, there is nothing simple in the... Continue Reading →

“The Extreme Slowness of Things…”

Despite living in a world where communication occurs at light speed and information is available immediately at our fingertips, do you ever have the feeling things move breathtakingly slow — as if you’re watching the paint dry? To whom or to what do we attribute this phenomenon, which, in the 19th Century, the English poet and... Continue Reading →

Customer Service: The Mythic Realm

Look out! The Aggrieved Consumer is preparing to battle your company! Because — you can fill in the blank… the item arrived late or damaged… parts were missing ... the invoice was incorrect... or any number of a thousand things that can go wrong in the course of human affairs — he’s as angry as... Continue Reading →

There’s no point arguing with gravity, right?

Present estimates place the earth around 4.5 billion years old, whereas the earliest human record goes back a mere 200,000 years. Our story, therefore, the story of humankind, begins much later in the action than most people realize. Finding ourselves positioned between a very distant past and a future that, we can presume, extends indefinitely,... Continue Reading →

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